The compensation process in Moldova: How to receive compensation quickly and without stress
What is an insured event and when are you entitled to compensation?
An insured event is an uncertain occurrence specified in the insurance contract that may cause material damage or bodily injury and gives you the legal right to claim compensation.
In the Republic of Moldova, the most common types of insurance are:
Mandatory motor third-party liability insurance
Comprehensive car insurance
Property insurance for immovable and movable assets (homes, equipment)
To receive compensation without unnecessary delays, it is essential to follow the procedural steps:
1. Notify the insurer immediately
As soon as the insured event occurs, notify your insurance company, respecting the deadlines specified in your policy. For Mandatory motor third-party liability insurance, the law requires that the accident be reported within 48 hours.
2. Fill out the compensation claim form
The form and content of the compensation claim are standardized for all Mandatory motor third-party liability insurers, according to the regulations issued by the National Commission for Financial Markets (CNPF). For voluntary insurance policies, each company has its own standard form. Request it and complete it carefully, avoiding errors.
3. Prepare a complete file with supporting documents
Required documents may include:
Valid insurance policy
Identity documents
Official accident report prepared by the Police or other authorities
Invoices, repair estimates, payment receipts
Medical certificates, if applicable
Check the exact requirements on your insurer’s website or consult the Policyholder’s Guide.
4. Submit the complete file
Submit the claim with all supporting documents via the method indicated by the company: online, in person, or by mail.
5. Cooperate with the damage assessor
The insurer will appoint an expert to evaluate the damage and determine the compensation amount.
Common mistakes that delay compensation
To avoid refusal or delays in payment:
Do not postpone notifying the insurer about the insured event.
Present the damaged goods within the timeframe specified in the contract for inspection and damage assessment.
Do not omit essential supporting documents.
Do not provide incomplete or inaccurate information.
Keep copies of all original documents and receipts.
How to speed up the compensation process
— Get informed in advance about the deadlines and specific procedures of your insurance company.
— Maintain ongoing communication with your insurer's representative.
— Request periodic updates on the status of your claim.
— In case of unjustified delays, you can contact the CNPF — the financial supervisory authority (www.cnpf.md).
— If necessary, consult a lawyer or a specialized expert.
Conclusion
By following the rules and deadlines stipulated in your insurance contract, you can obtain your legal compensation without additional stress. We encourage you to seek the support of specialists and regularly check official websites such as bnm.md and cnpf.md to stay updated on legislative changes.